11/18/2023 0 Comments Turbotax customer support numberIts prices fluctuate and-without promotions or add-ons-currently range from $69 to $129 for federal income tax filing, plus an additional $59 for each state tax return. TurboTax also can be more expensive than its competitors, depending on the time of year. Most filers don’t need to pay for these extras to complete their taxes successfully, but the upsells may sow doubt in their minds that they need to spend extra to do so, and may force them to take time away from filing to opt out of each offer. TurboTax constantly tries to sell add-on products throughout the filing experience, such as help and support packages to assist with audits or amended tax returns, and one-on-one time with specialists. While TurboTax is easy to use, it comes with one major downside: upsells. TurboTax has a user-friendly interface that lets you easily navigate between categories to file your tax return. Who Should Use It?Ĭash App Taxes software works best if you have a simple tax return (with a W-2 and a couple of common deductions, such as student loan interest) and are seeking online tax software that is completely free and won’t hit you with surprise fees. So it’s a great free choice for simple tax returns, but we don’t recommend it for people with more complicated taxes unless they feel confident filing their own returns. And Cash App provides limited support services: There’s only email support for users, and no option if you would like to speak with someone. Most of the big players provide a free version for simple returns but charge for self-employed tax returns.īut even though it’s free, you need to download the app to use the program. If your tax situation is simple-say you have one W-2 and few deductions- Cash App Taxes is the best tax software to meet your needs.Ĭash App Taxes is unique in the tax software landscape because it offers completely free tax filing, no matter how complicated your return. Users have access to a priority phone line, and TaxSlayer also provides assistance via chat, as well as more standard options such as email support. TaxSlayer Premium is best for users who value excellent customer service and want to pay a low price for a product with great support. He answered our questions within minutes and provided step-by-step guidance to enter the form into the program. We asked him how to report business income from a 1099-NEC. We spoke with Mardae, a customer service representative who was helpful and professional. We called TaxSlayer’s support line, and the hold time was less than 2 minutes. And while TurboTax also scored very well for this category, we’ve chosen TaxSlayer because it offers free professional tax assistance. It provides multiple ways to contact customer support for tax filing assistance, including phone, chat, email and professional tax assistance. If you mean "online" service then that ended for 2018 on and is presently getting ready for the 2019 tax year which will start sometime in December.TaxSlayer Premium offers outstanding customer service compared to its competitors. The ONLY "service" you can presently use, is the software program installed on your own computer (that you can use anytime you want just like any other application), but that is hardly a "service". (What software company that sells do-it-youself software provides 24X7 support - that costs money and the price of the product would have to be high enough to support that - not practicable or realistic.)Īnd what does "Don't allow people to use your service 24/7." even mean. To talk directly with a TurboTax employee, use the link above to set up a phone call with customer support. This is a user-to-user help forum of other TurboTax users. Smarten up.įYI: This is not "your" company. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. Is NOT complimentary to your company, one bit.
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